Privacy Policy

Effective Date: August 1, 2026

At TrueCove Insurance Services ("TrueCove," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your choices regarding your information.

By using our website or submitting your information through our contact forms, quote request forms, appointment scheduling tools, or other services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Full name
Mailing address
Email address
Mobile and telephone numbers
Date of birth
Driver's license information (when applicable)
Social Security Number (only when required for insurance underwriting or enrollment)
Vehicle information
Property information
Health information (when applying for health or life insurance)
Beneficiary information
Existing insurance coverage
Payment and billing information
Information you voluntarily provide through contact forms, quote requests, appointment scheduling, email, text messages, or telephone conversations.

We may also automatically collect limited technical information when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Date and time of your visit
Cookies and similar technologies used to improve website functionality and user experience.

How We Use Your Information

We use your personal information to:

Respond to your questions and requests.
Provide insurance quotes.
Process insurance applications.
Schedule and manage appointments.
Communicate regarding insurance products and services.
Assist with policy servicing and renewals.
Process payments when applicable.
Verify identity and prevent fraud.
Comply with legal and regulatory requirements.
Improve our website and customer experience.

We only use your information for legitimate business purposes and in accordance with applicable laws.

Who We Share Your Information With

We do not sell your personal information.

We may share your information only when necessary with:

Insurance carriers and underwriting companies.
Licensed insurance agencies and broker partners.
Service providers who assist us with website hosting, appointment scheduling, payment processing, or business operations.
Government agencies or regulatory authorities when required by law.
Law enforcement when legally required.

All third-party service providers are expected to protect your information and use it only for the services they perform on our behalf.

SMS Communications

If you provide your mobile phone number and choose to receive text messages from TrueCove Insurance Services, we may send messages related to:

Insurance quotes
Appointment confirmations and reminders
Policy updates
Customer service communications
Other information related to the insurance services you have requested

Message frequency may vary. Message and data rates may apply based on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Cookies

Our website may use cookies and similar technologies to improve website performance, analyze traffic, and enhance your browsing experience. You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of electronic transmission or storage is completely secure.

Your Privacy Choices

You may contact us to:

Request access to your personal information.
Request corrections to inaccurate information.
Ask questions about how your information is used.
Opt out of marketing communications where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

TrueCove Insurance Services

Email: info@truecoveinsurance.com

Phone: 888-744-9381

Website: www.truecoveinsurance.com

Mailing Address: PO Box 871 Crescent City FL 32112